1. Return your vehicle to your selling dealer who will make an online request for authorisation, we will pay them directly for valid claims.
2. If you cannot return to your selling dealer - or they are unable to help you, please contact our helpdesk on 0800 0778 489 who will assist you in finding an Automotion approved repairer.
3. If options 1 or 2 are not possible you can choose your own VAT registered garage who will be required to diagnose a) the failed part b) give the cause of failure c) quote the cost of repairs. Prior authority must then be obtained before the repair commences.
Please note that if you chose to use your own repairer you will be required to pay for any authorised repairs and submit your invoice for reimbursement
1. Return your vehicle to your selling dealer who will make an online request for authorisation, we will pay them directly for valid claims.
2. If you cannot return to your selling dealer - or they are unable to help you, please contact our helpdesk on 0800 0778 489 who will assist you in finding an Automotion approved repairer.
3. If options 1 or 2 are not possible you can choose your own VAT registered garage who will be required to diagnose a) the failed part b) give the cause of failure c) quote the cost of repairs. Prior authority must then be obtained before the repair commences.
Please note that if you chose to use your own repairer you will be required to pay for any authorised repairs and submit your invoice for reimbursement
Diagnosis time is not covered by Automotion warranty.
The only exceptions being those repairs highlighted in the manuafacturer repair manual as requiring an error code to be found.
Automotion warranty will only pay for the labour times shown in the manufacturer repair manual.
There will be some instances where repairs cannot be authorised until the vehicle has been dismantled. In these cases your repairer will need your authority to dismantle the vehicle for proper diagnosis prior to commencing any repairs.
Provided that the failure is covered repairs will be authorised. In instances where the failure is not covered by your warranty, you will be responsible for all costs associated with dismantling the vehicle.
Costs for dismantling major components will be accepted as part of the overall repair cost providing the repair is authorised.
Car hire is only available when the repair time exceeds 8 working hours as verified by the manufacturers repair time schedule. Hire will then be available 24 hours after work has commenced on your vehicle up to the specified limits.
Claims for car hire reimbursement will require a itemised invoice showing the duration of hire and daily hire rate.
For claims submitted via our on-line claims system we aim to issue a 1st response within 10 minutes of receiving notification of a claim.
Providing your repairer has supplied all relevant information and any documentation required in most cases authorisation can be given the same day, typically within 20 minutes.
For repairs involving major components such as engine/gearbox/ axle an independent engineer may be appointed to inspect the dismantled components.
Automotion pays the full authorised repair cost unless you have chosen a warranty with a voluntary excess. There is no betterment contribution required from you
No 30 day wait period, Automotion warranty provides day one cover
VAT invoices can be emailed to enquiries.automotion@uk.qbe.com or by post to Automotion Administration, Coval Wells, Chelmsford, Essex, CM1 1WZ
Once a valid VAT invoice and your bank details have been received payment is made on or around the 19th of the following month.
Yes, your Automotion Warranty covers for use outside of the UK for up to 60 days pro rata.
You will need to have your vehicle repaired in the EU and then make a repair request upon your return to the UK. All reimbursements will be made in GBP.
Repair requests will be accepted subject to the warranty terms and conditions.
Dealer Supplied Warranty.
If you purchased your warranty from the selling dealer, or your warranty was provided free of charge by your selling dealer, then your complaint should be forwarded in the first instance to your selling dealer.
If your complaint is not resolved to your satisfaction then you should forward your complaint to the administrator at:.
Automotion Administration, One Coval Wells, Chelmsford, Essex.CM1 1WZ.
We strive to provide an excellent service to all of our customers but occasionally things can go wrong. We take all complaints seriously and endeavour to resolve all customers' problems promptly.
If you renewed your warranty online or purchased it online then you should contact your Administrator FirstBaseFM Limited (FBFM) in the first instance on 0203 510 9447.
Your insurer is QBE UK Limited.
Alternatively, if you wish to contact us directly you should write to us at the following address: QBE UK Limited, Plantation Place, 30, Fenchurch Street, London, EC3M 3BD, quoting the quotation number, policy number or claim reference applicable.
If, after making a complaint, you feel that the matter has not been resolved to your satisfaction then if you are an eligible complainant you may contact The Financial Ombudsman Service, Exchange Tower, London E14 9SR, Telephone 0300 123 9 123 or 0800 023 4567, Website: http://www.financial-ombudsman.org.uk/consumer/complaints.htm. Making a complaint to the Financial Ombudsman Service (FOS) does not affect your rights under this policy, but if you are not an eligible complainant then the informal complaint process ceases.