FAQs - I have a problem with my car


1. Return your vehicle to your selling dealer who will make an online request for authorisation, we will pay them directly for valid claims
2. Search Halfords Autocentre on Google to find your nearest garage, they are Automotion's national approved repair network who will obtain online authorisation on your behalf and we will pay them directly (please quote account number 2838)
3. Find a VAT registered garage who can diagnose a) the failed part b) the cause of failure c) the cost of repair. Prior authority must then be obtained before the repair commences. For authorised claims, Automotion can pay either the repairer or yourself

Please click either the Gold, Silver or MOT Test Warranty button below to view a list of covered parts. A listed part may not be covered if the cause of failure is not covered (e.g. corrosion, wear and tear failure at over 70,000 miles)
> Gold Cover  > Silver Cover  > MOT Warranty

1. Return your vehicle to your selling dealer who will make an online request for authorisation, we will pay them directly for valid claims              
2. Search Halfords Autocentre on Google to find your nearest garage, they are Automotion's national approved repair network who will obtain online authorisation on your behalf and we will pay Halfords directly (please quote account number 2838)
3. Find a VAT registered garage who can diagnose a) the failed part b) the cause of failure c) the cost of repair.
Prior authority must then be obtained before the repair commences
For authorised claims, Automotion can pay either the repairer or yourself directly

As a a rule diagnosis time is not covered by Automotion warranty.
The only exceptions being those repairs highlighted in the manuafacturer repair manual as requiring an error code to be found using the IDS machine.              
Automotion warranty will only pay for the labour times shown in the manufacturer repair manual.        


Your Insurer is QBE UK Limited registered in England number 1761561, home state United Kingdom, authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, registration number 202842..              

For online claims, the initial response time is 10 minutes.            
If you have provided the relevant documentation, authorisation should follow the same day.            
For larger engine/gearbox claims an engineer may have to inspect the stripped down components (next day assessment).            

No excess, Automotion pays the full authorised repair cost (unless you has chosen a warranty with a voluntary excess).             
No betterment charge, we pay for new genuine parts, even if the vehicle is over 10 years old or 100,000 miles.
         

No 30 day period, Automotion warranty has day one cover.
If a wiper motor works on the delivery date and fails the next day, Automotion will pay for the repair          

VAT invoices should be emailed to enquiries.automotion@uk.qbe.com      

For repairers already set up on the Automotion online claims system, please upload your invoice via Manage Attachments/Attach Invoice, so that there is a paperless transaction.

Once the VAT invoice and your bank details have been received, a bank transfer will be made within 3 working days.

All repairs undertaken at a Dealership or authorised repairer include both parts and labour.
 

You can spread your cost by paying monthly interest free instalments or make a one-off payment.

Monthly instalments are interest free so no additional charges are incurred.

The cost of the warranty is individually tailored according to the age and mileage of your vehicle.

You can call us on 020 3510 9447 to take up your quote.

You may activate your warranty renewal policy up to 120 days after your existing warranty has expired. Please note that we are NOT able to backdate any cover or pay any claims incurred during the period of time between when your previous warranty elapsed and when your new policy starts.



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If you would like further information on becoming an Automotion dealer or repairer